How it works for a multi-location practice
Most practices we talk to aren't short on software. They run a booking tool, a billing system, an EHR, a phone and texting setup, and a set of spreadsheets that hold it together. Each one is reasonable on its own. The cost shows up in the gaps: the front desk re-types a Zocdoc booking into billing, a denial sits in the clearinghouse until someone exports it, and month-end numbers are assembled by hand from three exports.
With more than one location, every gap multiplies. Each office keeps its own version of the schedule, its own supply list and its own way of working claims, so the owner never sees the whole group in one place.
What we connect, and what we replace
We start by mapping how a patient moves through your practice, from the first booking to the last payment. Then we decide, system by system, what to keep and what to fold into one platform:
- Usually replaced: scheduling and online booking, intake forms, patient messaging, supply tracking, task lists and the spreadsheets that track open claims, prior authorizations and credentialing dates.
- Often kept and connected: a specialist EHR your providers rely on, and your accounting system. The platform reads from and writes to them, so staff stop copying between screens.
- Always included: reporting by location and across the group, built on the same records the front desk and billing team use.
A day on one platform
A patient books online. The appointment, intake answers and insurance details land on one record that every location can see. After the visit, the charge and claim status sit on that same record, so a denial appears as a task for the billing team the day it comes back, with the deadline attached. The owner's dashboard shows visits, collections and no-shows per office without anyone building a spreadsheet first.
Getting there
One location is typically live in four to six weeks, and each additional office adds time. We migrate your existing patient and billing data, train your team, and sign a Business Associate Agreement before any patient data moves. Plans start at $497 a month for one location, month-to-month.
Before you compare options, it helps to know what you spend today. The software stack cost calculator adds up your current tools, and the guide to how much custom software costs explains how to compare a one-off build with a subscription over three years.